A: We specialize in providing full-category custom furniture solutions for international four-star and above hotels, top resorts, luxury boutique apartments, high-end commercial spaces, and luxury cruise ships. Our services cover all public and back-of-house areas, including guest rooms, suites, lobbies, restaurants, banquet halls, executive lounges, and spas.

A: We offer a one-stop, full-service customization solution, from design and detailed drawings to sample making, production delivery, and after-sales maintenance. We can develop detailed production based on your design drawings, concept schemes, or brand standard manuals, and also provide original design support.

A: Strong Craftsmanship: Woodworking mortise and tenon joints, upholstery, and cutting techniques; Materials: High-quality multi-layer boards, solid wood, hardware, leather, fabric, and sponge.

A: Such as the Middle East, Africa, and Central Asia.

A: Zhuhai Marriott Hotel Jinwan, Crowne Plaza Gangzhou Window of Canton, Ethiopia Skylight Hotel, Al Dar Yas Golf Collection Residences.

A: 100,000 square meter production workshop; annual output value of US$45 million.

A: On-site visits are supported; English-speaking staff available.

A: To provide you with an accurate and efficient quotation, please provide the following information as much as possible: 1. Basic Project Information: Project name, location, hotel star rating, opening date 2. Design Documents: Furniture list, floor plan, elevation drawings, design renderings or construction drawings 3. Technical Requirements: Material specifications (veneer, fabric, hardware), process standards, fire resistance requirements (e.g., BS5852, NFPA 260) 4. Quantity and Specifications: Quantity and size requirements for each type of furniture 5. Project Timeline: Estimated order placement time, delivery time requirements 6. Logistics Information: Destination port or project address 7. The more detailed the information, the more accurate the quotation and the higher the communication efficiency.

A: Preliminary Budget Quote: Provided within 3-5 business days after receiving complete requirements. Formal Detailed Quote: Provided within 7-10 business days after receiving confirmed drawings, material samples, and technical specifications. Rush Projects: Contact our project manager to activate the fast response channel.

A: Our standard quotation typically includes: Product name, number, picture/illustration Detailed dimensions Material Specification Finish Upholstery Hardware Unit Price and Total Price Terms: Usually FOB Foshan/Shenzhen or CIF destination port (can be adjusted upon request) Price Validity: Generally 30-60 days Payment Terms Estimated Lead Time Packing Method Note: The quotation does not include destination port customs clearance, duties, and local transportation costs unless otherwise specified.

Generally, the production lead time for custom furniture is 4-8 weeks, depending on the complexity and quantity of the order.

A: As a high-end custom service provider, we do not have a strict MOQ limit and accept single-piece customization. However, for specific materials (such as special wood veneers or imported fabrics) or processes, there may be minimum usage requirements. Small batch orders will have a relatively higher unit price, which we will clearly state in the quotation.

A: We strongly recommend confirming samples (Mockups) before mass production. Sampling Fee: A cost fee is charged based on the complexity of the product, typically 1.5-3 times the bulk unit price. This fee is refundable or deducted from the final order amount. Sampling Time: Generally 30 working days. Sample Confirmation: We provide a detailed sample report (Sample Approval Form), including material samples, color swatches, and detailed photos of the process. Confirmation can be made via video or by sending physical samples.

A: We can provide product samples for hotels to choose designs and materials based on their needs and room dimensions. Alternatively, our design team can provide design suggestions and guidance based on our extensive experience and expertise, and design furniture that matches the hotel's style and requirements. Finally, we can provide clients with furniture layout diagrams, proposal photos, technical drawings, or 3D renderings for presentation.

A: Yes, after confirming the purchase contract, our designers and project managers will visit your construction site to take measurements and provide professional advice on furniture fabrication. Based on the on-site measurements, we will create an accurate purchase list (including dimensions and furniture quantities) and detailed English drawings.

A: For first-time international clients, our standard terms are: T/T Wire Transfer: 30% deposit upon order confirmation; 70% balance before shipment. L/C Letter of Credit: For large orders (usually > USD 500,000), we accept irrevocable L/C at sight, subject to confirmation by our bank. More flexible payment methods can be negotiated with long-term clients.

A: After order confirmation, we will begin production within 24 hours. You can cancel or modify your order free of charge before production begins; cancellation or modification after production begins may incur additional fees.

A: Sample: 30 working days Trial production/First batch: 45-60 days after sample confirmation Mass production: Typically 60-90 days depending on order size and complexity Total project cycle: From design refinement to final delivery; for large hotel projects, we recommend allowing 4-6 months. We will create a detailed production schedule for each project and update progress reports weekly.

A: Certification System: We have passed ISO9001, FSC, ISO14001, and other certifications. Fire Protection Standards: Our products meet BS5852 (UK), NFPA 260 (USA), GB8410 (China), and other fire protection requirements, and provide third-party testing reports. Material Source: All wood, boards, paints, and adhesives meet E0/E1 environmental standards and CARB P2 requirements. Quality Inspection Process: We implement a four-level quality inspection system: IQC (Incoming Quality Control), IPQC (In-Process Quality Control), FQC (Final Quality Control), and OQC (Outgoing Quality Control). Inspection Method: We support third-party inspection before shipment (SGS/BV/Intertek), with the cost borne by the buyer.

A: Our furniture mainly uses high-quality solid wood for the frame, E1-grade multi-layer board for the base material, environmentally friendly paint for the surface treatment, and metal and fabric materials to ensure durability and aesthetics. We offer a variety of high-quality materials for your selection, detailed below: • Solid Wood: European imported ash wood / American imported oak wood • Base Material: E1 grade plywood / B1 grade fire-resistant board / medium-density fiberboard • Veneer: Natural or engineered wood veneer / fire-resistant board • Paint: Well-known brand Taibao environmentally friendly paint or other brands of equivalent quality • Sponge: High-density sponge ≥45KG/m³ / resilient sponge • Upholstery: We recommend high-quality, stylish, durable, comfortable, and easy-to-clean fabrics and leathers (canvas / polyester / artificial leather / velvet / blended fabrics / microfiber leather, etc.). • Stone: Natural marble / artificial marble / natural stone / quartz stone • Metal: 304/201 stainless steel / iron / aluminum • Hardware: DTC / Archie / Blum / Hafele and other brands of equivalent quality.

A: Yes, all our furniture meets domestic and international environmental standards. We use environmentally friendly paints and adhesives to ensure they are non-toxic and harmless.

A: The standard quotation is Ex-works or FOB price, excluding on-site installation. For overseas installation guidance or supervision services, we can dispatch technical personnel. The cost is calculated per person-day (including travel, visa, and accommodation), and specific details will be clarified during the quotation stage. For large projects, we recommend using an "installation supervisor + local team" model to optimize costs. We will provide detailed installation drawings and a coding system to ensure efficient on-site assembly.

A: We use export packaging standard for five-star hotel furniture: Inner layer: Pearl cotton/EPE + bubble wrap + corner protectors Middle layer: 5-layer thickened corrugated cardboard box (K=K) or plywood wooden box (for fragile items) Outer layer: Waterproof membrane + fumigated/fumigation-free wooden pallet or frame Marking: Clear shipping marks and packing list for easy on-site inventory All packaging passes ISTA 2A drop test standard, ensuring safe sea and land transportation.

A: We provide a 3-year structural warranty and a 1-year hardware warranty for all products. During the warranty period, we will repair or replace any products free of charge for problems caused by defects in materials or workmanship (excluding damage caused by human error, improper use, or force majeure). For overseas projects, we recommend reserving 1-3% spare parts for rapid response to maintenance needs.

A: 1. Needs Matching: Send project information to our international sales email (simbie@kyatthotelfurniture.com) or schedule a video conference. 2. NDA Signing: If needed, we can sign a confidentiality agreement first. 3. Technical Assessment: Our technical team assesses feasibility and cost. 4. Samples/Quotes: Provide sample solutions and a formal quotation. 5. Contract Signing: Sign a purchase contract after confirming the terms. 6. Project Initiation: Production scheduling begins after deposit payment.

A: Domestic shipping usually takes 2-5 days, while international shipping depends on the destination and usually takes 4-8 weeks.

A: We insure all shipped furniture. We will be responsible for repair or replacement if any damage occurs during shipping.

A: You can contact our after-sales service department at any time. We will arrange for professional repair or replacement of the furniture.

A: Out-of-warranty repair services are charged based on the specific problem and the complexity of the repair. We will inform customers of the detailed costs before proceeding with the repair.

A: English, French, Arabic, Spanish, Russian.